Mechanisms for scheduling outbound calls from call centers
US11368584B1 · kind B1 · utility
1Cited by
0References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Nov 16, 2020 |
| Grant date | Jun 21, 2022 |
| Priority date | — |
| Expiry date | Nov 16, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6054
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Communications channels between systems can be managed such that unnecessary use of the channels is limited. A computer system can initiate a request to establish communications channels between a client device and the computer system. A notification is sent to the client device, which causes the client device to prompt the user to either accept the request or reschedule the requested establishing of the communications channel.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.