Identification of response list
US11379671B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 18, 2019 |
| Grant date | Jul 5, 2022 |
| Priority date | — |
| Expiry date | Jul 15, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/048
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system is configured to analyze a corpus of historical chat data to identify the list of “best” responses. As such, the user is not required to identify a list of canned responses for input into the system. The described system uses a context word embedding function and response word embedding function to generate context vectors and response vectors corresponding to the corpus of conversation data, and the vectors are represented by a respective context matrix and a response matrix. The system processes these matrices to generate scores for responses, clusters the responses, and identifies the responses corresponding to the best scores for each cluster.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.