Speech communication system and method with human-machine coordination
US11380327B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Apr 2, 2021 |
| Grant date | Jul 5, 2022 |
| Priority date | — |
| Expiry date | Apr 2, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/40
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present disclosure relates to a field of intelligent communications, and discloses a speech communication system and method with human-machine coordination, which resolve a problem of bad client experience because great differences occur after a switchover in a call through a prior human-machine coordination and time of a client is wasted. Key points of the technical solutions of the present disclosure include a communications module; an answering and calling-out module, allocating a human agent; a speech intention understanding module for understanding an intention in a call process; a voice cloning module, synthesizing, from a reply text, voice of a corresponding attendant; a human-machine interaction module, to communicate with a client by a speech robot; an intervention prompting module, monitoring call content to obtain an intervention willing probability, and prompting the human agent according to a predefined rule; and a manual intervention module, through which the client is replied by a person, and the manual intervention module displays a call intention and prompts the call during the call. In this way, during the call, a seamless switchover may be performed between t…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.