Using communicative discourse trees to detect distributed incompetence
US11386274B2 · kind B2 · utility
10Cited by
26References
20Claims
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Key dates
| Filing date | Mar 18, 2020 |
| Grant date | Jul 12, 2022 |
| Priority date | — |
| Expiry date | Oct 13, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/289
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques are disclosed for detecting distributed incompetence in text of a conversation using communicative discourse trees and then inserting an automatic response from an autonomous agent (chatbot) or other entity. For example, a computing system generates a communicative discourse tree from utterances from multiple agents to a user. The computing system obtains a prediction of whether the text includes distributed incompetence by applying a trained predictive model to the communicative discourse tree. Based on the detection, the computing system generates an updated response to a user device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.