System and method for callback management utilizing smart callbacks
US11394829B2 · kind B2 · utility
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2Claims
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Key dates
| Filing date | Dec 1, 2021 |
| Grant date | Jul 19, 2022 |
| Priority date | — |
| Expiry date | Dec 1, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2072
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for callback management, utilizing a callback cloud, a digital ledger, and smart callback contracts, brokering user to user communications and session establishment using an automated workflow built upon extensible root smart contract templates which can be configured to connect various users and brands. The system may comprise callback cloud, that may further comprise a callback manager, a brand interface server, arm interaction manager, a media server, one or more blockchain digital ledgers, and various smart contracts which are used to autonomously respond to received user requests.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.