Triggering diagnostic data generation and aggregation across multiple systems to reduce computing resources
US11397636B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 9, 2021 |
| Grant date | Jul 26, 2022 |
| Priority date | — |
| Expiry date | Feb 9, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/86
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A server implementing a service receives a request from a client computing system and stores the request in a cache, along with a correlation identifier. The server returns a response to the request, along with a correlation identifier (ID). When a trigger input is received, indicating that a problem has been encountered at the client computing system, a diagnostic data generation system on the service accesses the cache and generates diagnostic data for the request corresponding to the correlation ID. The diagnostic data corresponding the correlation ID is then provided to a support data storage system where it can be combined with diagnostic data from the client computing system, to be accessed by a support computing system. This reduces consumption of computing resources, such as processing time, memory initialization and/or network bandwidth.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.