Methods and apparatus for performing machine learning to improve capabilities of an artificial intelligence (AI) entity used for online communications
US11409736B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 7, 2019 |
| Grant date | Aug 9, 2022 |
| Priority date | — |
| Expiry date | May 11, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.