Searching conversation logs of a virtual agent dialog system for contrastive temporal patterns
US11409965B2 · kind B2 · utility
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19Claims
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Key dates
| Filing date | Jan 15, 2020 |
| Grant date | Aug 9, 2022 |
| Priority date | — |
| Expiry date | Dec 31, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/30
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments are provided that relate to a computer system, a computer program product, and a machine-implemented method for improving performance of a dialog system employing an automated virtual agent. Embodiments involve clustering traces of dialog conversation logs into sets, and searching the traces for one or more contrastive temporal patterns between the sets.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.