Evaluating chatbots for knowledge gaps
US11416682B2 · kind B2 · utility
4Cited by
5References
18Claims
0Family size
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Key dates
| Filing date | Jul 1, 2020 |
| Grant date | Aug 16, 2022 |
| Priority date | — |
| Expiry date | Dec 17, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/08
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Knowledge gaps in a chatbot are identified with reference to a domain-specific document and a set of QA pairs of the chatbot. Entities and/or entity values associated with the document are compared to the entities and/or entity values of the QA pairs. Entities of the document not associated with the QA pairs are identified as knowledge gaps. The QA pairs and knowledge gaps are ranked by relevance to the domain.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.