Optimizing user task schedules in a customer relationship management platform

US11416791B2 · kind B2 · utility

Assignee

• American Express Travel Related Services Company, Inc. · US

Inventors

• Hector Flores · Goodyear, US
• Abhishek Jain · Baraut, IN
• Robin Jain · Phoenix, US
• Yogaraj Jayaprakasam · Phoenix, US
• Srinivas K. Kumandan · Scottsdale, US
• Jordan Meyerowitz · Scottsdale, US

Key dates

• Filing date: Feb 22, 2019
• Grant date: Aug 16, 2022
• Expiry date: Sep 18, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/06316
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and methods for optimizing user task schedules in a customer relationship management (CRM) platform is disclosed. The system may optimally input tasks into time slots in a user schedule to generate the optimized user task schedule. The system may generate a plurality of user task schedules and calculate a total task win probability for each of the user task schedules. The system may comprise the total task win probabilities and select the user task schedule having the greatest total task win probability. The system may also perform a genetic processing analysis of the user task schedules to further optimize task placement in the user task schedule.