Customer journey management engine

US11416896B2 · kind B2 · utility

Assignee

• Cerebri AI Inc. · US

Inventors

• Alain Charles Briancon · Poolesville, US
• Jean Joseph Belanger · Austin, US
• James Stojanov · Burlington, CA
• Christopher Michael Coovrey · Austin, US
• Pranav Mahesh Makhijani · Austin, US
• Gregory Klose · Austin, US
• Max Changchun Huang · Brampton, CA
• Mounib Mohamad Ismail · Austin, US
• Michael Henry Engeling · Austin, US
• Hongshi Li · Austin, US

Key dates

• Filing date: Jun 18, 2021
• Grant date: Aug 16, 2022
• Expiry date: Jun 18, 2041

Classification

• Technology area (CPC G): Physics
• CPC primary: G06N20/20
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

Provided is a process, including: obtaining a first training dataset, training a first machine-learning model on the first training dataset, obtaining a set of candidate question sequences, forming virtual subject-entity records, forming a second training dataset, training a second machine-learning model, and storing the adjusted parameters of the second machine-learning model in memory.