Account manager virtual assistant staging using machine learning techniques

US11416904B1 · kind B1 · utility

Assignee

• CDW LLC · US

Inventors

• Yuxi He · Boulder, US
• Yuqing Chen · Tangxia, CN
• Sunrito Bhattacharya · Chicago, US
• Rajat Swaroop · Wheeling, US
• Gregory Tomezak · Buffalo Grove, US
• Andre Coetzee · Cary, US
• Joseph Kessler · Grayslake, US
• Suresh Bellam · Vernon Hills, US
• Dan Verdeyen · Glenview, US

Key dates

• Filing date: Apr 18, 2019
• Grant date: Aug 16, 2022
• Expiry date: Sep 6, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/107
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method for machine learning-based account manager virtual assistant staging includes receiving a message and a classification, generating a staging record, generating a status using staging rules, generating an order when the message classification is order and the status is complete, and transmitting the order. An account manager virtual assistant staging system includes a processor and a memory storing instructions that cause the system to receive a message and a classification, generate a staging record, generate a status using staging rules, generate an order when the message classification is order and the status is complete, and transmit the order. A non-transitory computer readable medium contains program instructions that when executed, cause a computer to receive a message and a classification, generate a staging record, generate a status using staging rules, generate an order when the message classification is order and the status is complete, and transmit the order.