Patent · US Active

Bot for a communication platform

US11418462B2 · kind B2 · utility

0Cited by

1References

6Claims

0Family size

Assignee

Siemens Aktiengesellschaft · DE

Inventors

Thomas Hubauer · Garching bei München, DE
Christer Karlsson · Linköping, SE

Key dates

Filing date	Dec 10, 2018
Grant date	Aug 16, 2022
Priority date	—
Expiry date	Dec 10, 2038

Classification

Technology area (CPC G)Physics
CPC primaryG06Q10/107
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

Provided is a bot for a communication platform, wherein the bot is set up to read in an input data record, wherein the input data record includes a plurality of tickets or a plurality of numerical representations of tickets, listen in on at least one communication process between at least two persons on the communication platform, wherein the at least one communication process has at least one service case or at least one numerical representation of a service case, and generate an output data record, wherein the output data record has the input data record and the at least one communication process. A corresponding communication platform, a computer-implemented method, and a computer program product are also provided.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.