System and method for assessing worker performance
US11423348B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 11, 2016 |
| Grant date | Aug 23, 2022 |
| Priority date | — |
| Expiry date | Apr 3, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L12/1895
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Logistical operations (e.g., warehouses) may use a voice-enabled workflow to facilitate the work tasks of a staff (i.e., population) of workers. Typically, it is necessary for a worker to travel from location-to-location to complete assigned work tasks. As such, a worker's time spent travelling often correlates with the worker's overall work performance. Understanding the worker's travel performance is highly desirable, but computing a fair and accurate travel-performance metric is difficult. One reason for this is that the distance a worker travels is often unknown. The present invention embraces a system and method for accurately and fairly assessing a worker's travel performance by analyzing the worker's voice dialog.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.