Systems and methods for chatbot generation
US11425254B2 · kind B2 · utility
3Cited by
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20Claims
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Key dates
| Filing date | Oct 27, 2019 |
| Grant date | Aug 23, 2022 |
| Priority date | — |
| Expiry date | Jun 27, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L25/30
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system and method are presented for configuring topic-specific chatbots. Clustering interaction transcripts between customers and agents of a contact center is performed to generated a plurality of interaction clusters. The clusters corresponding a topic. Topic-specific dialogue trees are extracted for each cluster. The trees comprise nodes connected by edges. The topic-specific dialogue tree is modified to generate a deterministic dialogue tree. The deterministic dialogue tree is used to configure a topic-specific chatbot to generate and automatically respond to messages regarding the topic.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.