Identifying related messages in a natural language interaction
US11429908B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 30, 2020 |
| Grant date | Aug 30, 2022 |
| Priority date | — |
| Expiry date | Sep 2, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG09B19/0053
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
By executing a natural language processing model on a set of natural language text describing a first engagement, a set of characteristics of the first engagement is generated. By executing the natural language processing model on a set of natural language text describing a future engagement, a set of characteristics of the future engagement is generated. The first engagement is determined to be above a threshold similarity with the future engagement. Using the skillset used in performing the first engagement, a required skillset of the future engagement is forecasted. By executing the natural language processing model on a set of natural language text describing a current skillset, a set of characteristics of the current skillset is generated. Using the required skillset of the future engagement and the set of characteristics of the current skillset, a learning path is generated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.