Automated conversation review to surface virtual assistant misunderstandings
US11436416B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jun 4, 2020 |
| Grant date | Sep 6, 2022 |
| Priority date | — |
| Expiry date | Jun 4, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/183
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A scalable system provides automated conversation review that can identify potential miscommunications. The system may provide suggested actions to fix errors in intelligent virtual assistant (IVA) understanding, may prioritize areas of language model repair, and may automate the review of conversations. By the use of an automated system for conversation review, problematic interactions can be surfaced without exposing the entire set of conversation logs to human reviewers, thereby minimizing privacy invasion. A scalable system processes conversations and autonomously marks the interactions where the IVA is misunderstanding the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.