Patent · US Active

Issues recommendations using machine learning

US11442947B2 · kind B2 · utility

2Cited by

1References

18Claims

0Family size

Assignee

SAP SE · DE

Inventors

Deng Feng Wan · Shanghai, CN
Yangchun Deng · Shandong, CN
Zuxing Wang · Shanghai, CN
Hui Zhang · Hubei, CN

Key dates

Filing date	Jun 23, 2020
Grant date	Sep 13, 2022
Priority date	—
Expiry date	Dec 31, 2040

Classification

Technology area (CPC G)Physics
CPC primaryG06Q30/0282
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A query is received that requests issues relevant to a user. Thereafter, a plurality of issues responsive to the query are retrieved. The retrieved issues are ranked using a first machine learning model to result in a first subset of the retrieved issues. The first subset of the retrieved issues are then ranked using a second, different machine learning model to result in a second subset of the retrieved issues which are a subset of the first subset of the retrieved issues. Data can then be provided which is responsive the query and includes at least a portion of the second subset of the retrieved issues. Related apparatus, systems, techniques and articles are also described.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.