Auto-solution help desk advisor
US11443197B2 · kind B2 · utility
1Cited by
4References
9Claims
0Family size
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Key dates
| Filing date | Jan 24, 2018 |
| Grant date | Sep 13, 2022 |
| Priority date | — |
| Expiry date | Oct 31, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N7/01
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system includes a processor that executes instructions stored in a memory to implement an auto-solution advisor on a server. The auto-solution advisor receives a current help request describing in lay language text a problem with a computer application or computing device, and determines whether the current help request is textually similar to a previous help request for a previous problem. Based on the similarity of the current help request to the previous help request, the auto-solution advisor assigns a known solution for the previous problem as the suggested solution for the current help request.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.