System and method for workflow management

US11449816B2 · kind B2 · utility

Assignee

• HAND HELD PRODUCTS, INC. · US

Inventors

• James Geisler · Pittsburgh, US
• Steven Thomas · Murrysville, US
• John Pecorari · Harrison City, US
• Adam Jack Hertzman · Pittsburgh, US
• Duff H. Gold · Vandergrift, US
• Jared John Schmidt · Pittsburgh, US
• Brian Matthew Connelly · Verona, US
• Christopher L. Lofty · Schoutenkamp, US
• Surya K. Tanneru · Pittsburgh, US
• Navaneetha Myaka · Pittsburgh, US
• Kurt Charles Miller · Trafford, US
• Duane Littleton · North Olmsted, US
• Brent Alan Nichols · Fort Mill, US
• Michael Naughton · Ames, US
• Keith Braho · Murrysville, US
• Tonya Custis · Minneapolis, US
• Kwong Wing Au · Bloomington, US
• Ronald Shane Fazzio · Eden Prairie, US
• Arup Suprakash Mukherjee · San Jose, US
• Justin Allan Volz · Verona, US
• Kartik Suchindra Babu · Pittsburgh, US

Key dates

• Filing date: Sep 14, 2020
• Grant date: Sep 20, 2022
• Expiry date: Sep 14, 2040

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/08
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A workflow management system for managing the storage, retrieval, and transport of items in a warehouse includes a voice-directed mobile terminal. The system also includes a server computer in communication with the voice-directed mobile terminal. The server computer includes a tasking module for transmitting task data to the voice-directed mobile terminal. The server computer also includes a workflow-analysis module for generating, based at least in part upon an analysis of workflow dialog between the voice-directed mobile terminal and the user, performance data relating to the performance of tasks associated with the storage, retrieval, and/or transport of the items.