Accountability and satisfaction metrics, ethical standards, and their methods of use

US11449881B2 · kind B2 · utility

Inventors

• Shirley Dreifus · New York, US
• Farhan Ali · Dammam, SA

Key dates

• Filing date: Dec 23, 2016
• Grant date: Sep 20, 2022
• Expiry date: Nov 7, 2037

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/02
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Computer-implemented methods for providing real-time customer, patient or accountability, security, consumer and employee metrics include: providing at least one strategic goal; providing at least one metric associated with the at least one strategic goal; providing at least one communication channel between a customer and a company; providing at least one communication code; utilizing the at least one communication code to access the at least one communication channel; providing a survey tool to the customer using the at least one communication channel; capturing data from the survey tool in a database; converting the captured data to the at least one metric; and providing the at least one metric on a dashboard application. An executable software application that implements the computer-implemented method disclosed is also contemplated.