Systems and methods for handling calls based on call insight information
US11451666B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 18, 2021 |
| Grant date | Sep 20, 2022 |
| Priority date | — |
| Expiry date | Aug 18, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/552
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A device may receive audio data of a first call between a first user and a second user. The device may generate, based on the audio data, time series data associated with an audio signal of the first call and may process, using a first machine learning model, the time series data to generate first call insight information regarding one or more first insights associated with the first call. The device may process the audio data to generate image data associated with the audio signal and may process, using a second machine learning model, the image data to generate second call insight information regarding one or more second insights associated with the first call. The device may combine the first call insight information and the second call insight information to generate combined call insight information and cause an action to be performed based on the combined call insight information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.