System and method in a database system for creating a field service work order
US11475064B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 8, 2017 |
| Grant date | Oct 18, 2022 |
| Priority date | — |
| Expiry date | May 8, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/951
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method in a database system is disclosed. The method comprises generating a task template object from a platform entity with polymorphic lookup capability that can map to multiple tenant domains wherein the task template object contains one or more task completion storage records for storing task-specific information, converting the task template object into a work-type object by storing task-specific information in the one or more task completion storage records wherein the work-type object comprises a work-type object identifier (ID), a first record for recording the database ID of one or more work order objects mapped to the work-type object, and a first task completion storage record for storing a first type of task-specific information. The method further comprises generating a work order object for a task and providing the work order object with access to the task-specific information by linking the work-type object to the work order object.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.