Prioritizing BOPIS order fulfillment
US11475507B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 15, 2020 |
| Grant date | Oct 18, 2022 |
| Priority date | — |
| Expiry date | May 9, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0635
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Buy-online pickup-in-store (BOPIS) order fulfillment is optimized by prioritizing BOPIS orders according to estimated pickup times. The pickup time for a given order is based on a customer profile and order details which can include product properties for a product in the order, characteristics of the physical store, and an order velocity indicative of an urgency of the customer in placing the order. The pickup times are estimated by a cognitive system trained with input samples comprised of historical BOPIS orders associated with actual pickup delays. The customer profiles include historical information regarding previous BOPIS orders from the customer such as a percentage of previous BOPIS orders actually picked up, and an average pickup delay for the previous BOPIS orders that were picked up. If any order pickup time is less than a predefined threshold, the system notifies the store associate with a warning that it is urgent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.