Interactive chatbot for multi-way communication
US11477141B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 2, 2021 |
| Grant date | Oct 18, 2022 |
| Priority date | — |
| Expiry date | Feb 2, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/046
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Provided are systems and methods for an interactive bot for multi-way communication. In one example, the method may include displaying a user interface including a communication session between a first user, a second user, and a chatbot, detecting, via a user interface, a request submitted by the first user to the second user via the user interface, determining, via a machine learning model, a response to the request based on a type of object associated with the communication session, and determining a confidence value of the determined response, and outputting a message from the chatbot via the user interface which includes the determined response, in response to the confidence value of the determined response being above a predetermined threshold value.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.