Unified channel management
US11488202B2 · kind B2 · utility
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7Claims
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Key dates
| Filing date | Feb 28, 2014 |
| Grant date | Nov 1, 2022 |
| Priority date | — |
| Expiry date | Jan 31, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0268
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A transaction for a customer is detected and transaction details are evaluated to obtain a federated customer profile that may span multiple channel communications. Policy conditions are evaluated to track and interact with the customer in a vendor-defined manner during the transaction. According to an embodiment, the transaction details, the customer profile, the tracked information, and other recorded interactions with the customer are accessible to the vendor for analysis, via a vendor interface.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.