Automated consent management system and method for managing autoreply messages to incoming calls
US11496620B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 31, 2022 |
| Grant date | Nov 8, 2022 |
| Priority date | — |
| Expiry date | May 31, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/651
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The systems and methods disclosed herein provide automated consent management for ensuring compliance with user-consent laws, rules, and/or regulations integrated with the automatic generation and transmission of autoreply messages. In accordance with the disclosed embodiments, a computer system may be configured to communicate with a user over both first and second communication channels, where the system requires the user's consent before it can communicate with the user over the second communication channel. The system may receive an incoming communication, such as a telephone call, from the user over the first communication channel. The computer system may automatically generate an autoreply message, such as a text message, to send to the user over the second communication channel in response to the incoming communication if the computer system automatically determines that the user has provided all necessary user consents for sending the autoreply message over the second channel.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.