Patent · US Active

Intelligent method to identify complexity of work artifacts

US11501225B2 · kind B2 · utility

0Cited by

6References

14Claims

0Family size

Assignee

International Business Machines Corporation · US

Inventors

Yang Chen · Westlake Village, US
Li Cao · Beijing, CN
Ya Ju Yan · Beijing, CN
Zhou Kun · Beijing, CN
Li Hong Qi · Beijing, CN
Xiao Juan Chen · Beijing, CN

Key dates

Filing date	Jan 7, 2021
Grant date	Nov 15, 2022
Priority date	—
Expiry date	Jan 16, 2041

Classification

Technology area (CPC G)Physics
CPC primaryG06N3/02
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

An automated method for determining a complexity of a task. The method includes extracting data from the plurality of historical support tickets to generate training data. The method trains a complexity model to predict a complexity value of a task associated with a support ticket using the training data. The method predicts, using the complexity model, the complexity value of a new task associated with a new support ticket.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.