Sentiment aware voice user interface
US11508361B2 · kind B2 · utility
1Cited by
3References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 1, 2020 |
| Grant date | Nov 22, 2022 |
| Priority date | — |
| Expiry date | Dec 10, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/227
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Described herein is a system for responding to a frustrated user with a response determined based on spoken language understanding (SLU) processing of a user input. The system detects user frustration and responds to a repeated user input by confirming an action to be performed or presenting an alternative action, instead of performing the action responsive to the user input. The system also detects poor audio quality of the captured user input, and responds by requesting the user to repeat the user input. The system processes sentiment data and signal quality data to respond to user inputs.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.