Method and system for handling service requests
US11509547B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 13, 2021 |
| Grant date | Nov 22, 2022 |
| Priority date | — |
| Expiry date | Apr 13, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5041
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system and a method for facilitating a processing of a service request is provided. The method includes: accessing a plurality of previously received service requests; receiving a first new service request; determining a handling protocol for the first new service request; adding the received first new service request to the plurality of previously received service requests to generate an updated list of open service requests; and displaying a listing of a least a subset of the updated list of open service requests. The handling protocol includes a priority ranking of the first new service request and an identification of a proposed technician for resolving the corresponding problem. The determination of the handling protocol is performed by assigning weights to each of a set of predefined parameters and algorithmically combining the assigned weights to obtain an overall priority score.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.