Patent · US Active

Continuous task-based communication sessions

US11509727B1 · kind B1 · utility

0Cited by

10References

20Claims

0Family size

Assignee

Wells Fargo Bank, N.A. · US

Inventors

Suzanne M. Fisi · Clayton, US
Kristine Ing Kushner · Orinda, US
Stephanie S. Hellman · Fairfax, US
Joel Gardner · Charlotte, US
John Chuprevich · Davidson, US
Ayesha Hasan · San Francisco, US
Darrell L. Suen · San Ramon, US
Chris Kalaboukis · Los Gatos, US

Key dates

Filing date	Jul 7, 2020
Grant date	Nov 22, 2022
Priority date	—
Expiry date	Jul 7, 2040

Classification

Technology area (CPC H)Electricity
CPC primaryH04W12/06
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A method for managing a communication session includes receiving a request to perform a task. The task is divided into one or more steps. One or more user devices are identified that can be used to perform one or more of the steps. One or more communication channels are identified that are available to the one or more user devices. The communication session is permitted to switch from one or more of the user devices and communication channels to complete the one or more steps of the task while maintaining a continuity of the communication session.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.