Intelligent automation of self service product identification and delivery

US11514458B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Bei Chen · Dublin, IE
• Adi I. Botea · Dublin, IE
• Elizabeth Daly · Dublin, IE
• Oznur Alkan · Clonsilla, IE
• Inge Lise Vejsbjerg · Dublin, IE
• Massimiliano Mattetti · Dublin, IE

Key dates

• Filing date: Oct 14, 2019
• Grant date: Nov 29, 2022
• Expiry date: Oct 14, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q20/386
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments for implementing intelligent automation of opportunity transaction workflows by a processor. One or more tasks identified in an existing transaction opportunity workflow suitable for automation may be automated in a current transaction opportunity workflow. The automated tasks may be scheduled and executed in the current transaction opportunity workflow. The automated tasks in the current transaction opportunity workflow may be monitored.