Method, electronic device, and computer program product for processing information
US11521087B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 3, 2020 |
| Grant date | Dec 6, 2022 |
| Priority date | — |
| Expiry date | Jul 19, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/045
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments of the present disclosure relate to a method, an electronic device, and a computer program product for processing information. According to an example embodiment, the method includes: acquiring a service request record set, each service request record in the service request record set relating to a problem encountered by a user when the user is provided with a service and a solution to the problem; constructing a language model based on a first subset in the service request record set and an initial model, the initial model being trained using a predetermined corpus and configured to determine vector representations of words and sentences in the corpus; and constructing a classification model based on a second subset in the service request record set and the language model, the classification model being capable of determining a solution to a pending problem, and the first subset being different from the second subset.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.