Patent · US Active

System and method for hybrid callback management and failure recovery

US11522997B2 · kind B2 · utility

1Cited by

4References

4Claims

0Family size

Assignee

Virtual Hold Technology Solutions, LLC · US

Inventors

Matthew Donaldson Moller · San Francisco, US
Matthew DiMaria · Brentwood, US
Shannon Lekas · Oak Flat, US
Kurt Nelson · Kidron Station, US
Nicholas James Kennedy · Akron, US
Kevin Shinseki · Palomar Park, US
Robert Harpley · Akron, US

Key dates

Filing date	Jun 2, 2021
Grant date	Dec 6, 2022
Priority date	—
Expiry date	Jun 2, 2041

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/2072
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system and method for hybrid callback management and failure recovery, utilizing a callback cloud and an on-premise callback system, allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.