Method and system for generating a dynamic sequence of actions
US11526751B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 25, 2019 |
| Grant date | Dec 13, 2022 |
| Priority date | — |
| Expiry date | Apr 6, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/016
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A device may receive historical data and real-time data associated with a troubleshooting service, identify, using a machine learning model, an optimal resolution based on the historical data and the real-time data, and identify, using a graph analytics model, an optimal path of actions based on the optimal resolution. The machine learning model may be trained to identify one of the set of historical issues associated with the unresolved issue, and identify the optimal resolution based on one of the set of historical resolutions associated with the one of the set of historical issues. The graph analytics model may be trained to generate a set of paths of actions based on the historical data, and identify the optimal path based on respective numbers of actions associated with the set of paths. The device may identify optimal action based on the optimal path and the prior action.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.