Providing a conversational digital survey by generating digital survey questions based on digital survey responses
US11531998B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 30, 2018 |
| Grant date | Dec 20, 2022 |
| Priority date | — |
| Expiry date | Oct 31, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N7/01
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present disclosure is directed toward systems, methods, and non-transitory computer readable media for generating conversational survey questions. The systems and methods analyze a received survey question response to identify characteristics of a survey response, including topics and other response features. For example, the systems can determine a sentiment associated with a given product or service that a respondent expresses within a response. Based on the determined sentiment, and further based on a set of logic rules received from a survey administrator, the systems and methods generate provide conversational follow-up questions associated with the identified product or service.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.