System, method, program, and recording medium for improving accuracy of call data analysis
US11532311B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 10, 2020 |
| Grant date | Dec 20, 2022 |
| Priority date | — |
| Expiry date | Dec 10, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/20
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Recently, there has been a demand for further improvement of accuracy of analysis. A system is provided that includes an acquisition unit that acquires call data which is a record of a call between a client and a contact center, a sound recognition unit that performs sound recognition on the call data by using a keyword registered in dictionary data, an analysis unit that performs analysis using a keyword included in a result of the sound recognition, and a registration unit that registers in the dictionary data, a keyword included in a product information database among a plurality of the keywords included in the result of the sound recognition, the product information database storing product information about each of a plurality of products.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.