Systems and methods for detecting fraudulent calls using virtual assistants
US11539834B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 21, 2021 |
| Grant date | Dec 27, 2022 |
| Priority date | — |
| Expiry date | May 21, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6072
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system may include a processor that may execute computer-executable instructions that cause the processor to receive caller information regarding an incoming communication from a caller and receive a request from a user to route the incoming communication to a virtual assistant application. The virtual assistant application is configured to interact with the caller and determine whether the caller is associated a fraudulent caller activity stored on databases accessible by the processor. The processor may then receive an indication from the virtual assistant application that the caller is associated with the fraudulent caller activity and forward the incoming communication to another party in response to receiving the indication.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.