System and method for analyzing messages and initiating communication sessions
US11540340B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 24, 2020 |
| Grant date | Dec 27, 2022 |
| Priority date | — |
| Expiry date | Mar 3, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W8/005
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Systems and methods are described herein for analyzing messages and other information provided in relation to a web communication, a mobile application communication session, a phone communication, or another type of communication. For example, a system and method are provided for initiating a text message communication session between an agent and a user. A two-way communication session may be facilitated between the user and the agent. A mobile telephone number disclosed by the user during the two-way communication session may be detected, and a text message communication session between the user and the agent may be initiated if a mobile telephone number was detected. Availability status associated with a provider of items or services may also be analyzed to determine an agent for communicating with the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.