Dialog management system
US11544504B1 · kind B1 · utility
3Cited by
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20Claims
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Key dates
| Filing date | Sep 16, 2020 |
| Grant date | Jan 3, 2023 |
| Priority date | — |
| Expiry date | Jul 7, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/35
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques for determining an intent of a subsequent user input in a dialog are described. The system processes historic interaction data that is structured based on natural language understanding (NLU) hypotheses, with each NLU hypothesis being associated with one or more past user inputs received by the system, one or more sample inputs, and one or more past system responses. Based on processing of the historic interaction data and dialog data of previous turns of the dialog, the system determines candidate intents for the subsequent turn of the dialog. The system also uses context data to determine the candidate intents.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.