Techniques and architectures for recommending products based on work orders
US11544762B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 27, 2020 |
| Grant date | Jan 3, 2023 |
| Priority date | — |
| Expiry date | Jul 24, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/0875
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and related processing methodologies for recommending a product based on a work order are described. The system receives an input case description, including a current repair item and a current work type. Historical work orders associating a plurality of products with repair items and work types are searched for a co-occurrence of the repair item matching the current repair item, and the work type matching the current work type. Upon finding a match, the product associated with the match is added to a set of candidate products for the current work order. A similarity measure between the candidate product and current work order description, a current work type category, and popularity of the candidate product is generated and then used in the generation of a probability score for the candidate product and current work order. If the probability score meets a threshold, the candidate product is recommended.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.