Intelligent machine processing of queries for cloud-based network file store
US11551113B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 12, 2019 |
| Grant date | Jan 10, 2023 |
| Priority date | — |
| Expiry date | May 21, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q20/29
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system for intelligently processing queries for cloud-based network file stores includes a file store that stores groups of documents that are associated with files, a non-transitory storage medium that stores instructions, and a processor. The processor may execute the instructions to receive a ticket based on a communication associated with a query to the file store, pull data for the ticket, check a sender of the communication, identify a file using the data, and/or analyze the communication using an artificial intelligence engine to generate a recommendation. The processor may monitor changes to the recommendation made before being sent in order to update the artificial intelligence engine for the changes.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.