Systems and methods for improved automated conversations with attendant actions
US11551188B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 8, 2019 |
| Grant date | Jan 10, 2023 |
| Priority date | — |
| Expiry date | Sep 8, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/046
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems and methods for scheduling appointments are provided. This scheduling process includes generating an introductory message proposing an appointment with the target with a request for timing. The target responds, and this response is processed for a positive interest and the presence of a proposed time. If there is an absence of positive interest then the messaging may be discontinued. However, in the presence of a positive interest, and a proposed time from the target, the system may access an external scheduling system when a proposed time is present. This includes determining availability of at least one resource at the proposed time. The system then iteratively provides suggested times close to the proposed time when the resource is not available for the proposed time. The system then confirms the appointment when the resource is available for either the proposed time or any of the suggested times.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.