Delayed interactive auto attendant
US11553084B2 · kind B2 · utility
0Cited by
2References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 9, 2021 |
| Grant date | Jan 10, 2023 |
| Priority date | — |
| Expiry date | Apr 10, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6072
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Aspects of the subject disclosure may include, for example, a method of receiving, by a processing system including a processor, a call for a subscriber; determining, by the processing system, that the call is from an interactive voice response (IVR) system; determining whether the IVR system is providing a query that requires a response; and responsive to a first determination that the IVR system requires the response, providing the response. Other embodiments are disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.