Patent · US Active

Mapping text content feedback to a process via a synonym graph

US11568137B2 · kind B2 · utility

1Cited by

10References

19Claims

0Family size

Assignee

SAP SE · DE

Inventors

Vishal Sharma · Walldorf, DE
Manu Sinha · Walldorf, DE

Key dates

Filing date	Feb 5, 2020
Grant date	Jan 31, 2023
Priority date	—
Expiry date	Oct 8, 2040

Classification

Technology area (CPC G)Physics
CPC primaryG06F40/279
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Provided are systems and methods for mapping customer feedback to one or more processes. In one example, the method may include receiving text content that includes feedback, mapping, via execution of a mapping algorithm, the text content to a plurality of processes based on a synonym graph, generating mapping values for the plurality of processes, where a mapping value for a process is generated based on distance within the synonym graph of a mapping between a word in the text content and a word identifying the process, and determining a process among the plurality of processes that is most correlated to the feedback based on the generated mapping values.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.