Patent · US Active

Systems and methods for forecasting inbound telecommunications

US11570305B2 · kind B2 · utility

0Cited by

5References

20Claims

0Family size

Assignee

CaaStle, Inc · US

Inventors

Avinash Singh · Barwala, IN
Prashant Kumar Rai · Noida, IN
Chirag Jain · Delhi, IN
Ankita Sinha · Mountain View, US

Key dates

Filing date	Nov 29, 2021
Grant date	Jan 31, 2023
Priority date	—
Expiry date	Nov 29, 2041

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/555
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.