Systems and methods for automated evaluation of digital services
US11574273B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 21, 2020 |
| Grant date | Feb 7, 2023 |
| Priority date | — |
| Expiry date | Jan 8, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/509
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A digital service evaluation system evaluates services and user sessions provided by a service, to provide an overall score of the service. The digital service evaluation system detects client sessions associated with one or more devices. The digital service evaluation system obtains a first plurality of scores associated with performance metrics of the client session, and calculates an overall score for the client session. The digital service evaluation system obtains a second plurality of scores and calculates a second overall score. The digital service evaluation system determines a weight for each performance metric based on the first and second plurality of scores and the overall scores. The digital service evaluation system uses the weights to determine which performance metric caused a change in the overall scores. The digital service evaluation system takes an action based on the determination that a performance metric caused a change in the overall scores.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.