Machine translation of chat sessions

US11580312B2 · kind B2 · utility

Assignee

• ServiceNow, Inc. · US

Inventors

• Samantha Santo · San Diego, US
• Jebakumar Mathuram Santhosm Swvigaradoss · Hyderabad, IN
• Ankit Goel · Hyderabad, IN
• Prashant Pandey · Fremont, US
• John Botica · San Diego, US
• Rajesh Voleti · Allur, IN
• Laxmi Prasanna Mustala · Karimnagar, IN
• Rishabh Verma · Palwal, IN
• Satya Sarika Sunkara · Sangareddy, IN

Key dates

• Filing date: Jan 20, 2021
• Grant date: Feb 14, 2023
• Expiry date: Jun 10, 2041

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F40/40
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.