Method, system and computer program product for sentiment analysis
US11586828B2 · kind B2 · utility
4Cited by
2References
8Claims
0Family size
Inventors
Key dates
| Filing date | Aug 25, 2020 |
| Grant date | Feb 21, 2023 |
| Priority date | — |
| Expiry date | Sep 3, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/35
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods, systems, and computer program product for automatically performing sentiment analysis on texts, such as telephone call transcripts and electronic written communications. Disclosed techniques include, inter alia, lexicon training, handling of negations and shifters, pruning of lexicons, confidence calculation for token orientation, supervised customization, lexicon mixing, and adaptive segmentation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.