IVA performance dashboard and interactive model and method
US11586980B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jan 17, 2020 |
| Grant date | Feb 21, 2023 |
| Priority date | — |
| Expiry date | Apr 18, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/04
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Disclosed is a measure to collect and aggregate performance, sales, call center, custom KPI, and WA data in order to construct a model of correlations and causations between metrics to provide a means to measure associated costs of improving performance metrics for use in an interactive planning model. The interactive planning model allows for allocating budget across performance metrics, leveraging correlations and multiple cost models. The information is provided via a dashboard of IVA performance metrics and allows for comparison of real time IVA performance metrics to target metrics set by the IVA owner and incorporating KPIs provided by the WA owners.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.